At Earth Fix Hub Folk Goods Seller (Earth Fix), we are committed to delivering high-quality, sustainable products. We want you to be completely satisfied with your purchase. If for any reason, you are not happy with our fulfilment of your order, we offer a hassle-free return process.
Eligibility for Returns
You may return a product under the following conditions:
- Damage: If your product arrives damaged, please contact us within 2 days of receiving the item. We will provide instructions for returning the damaged product and will offer you a replacement or a full refund, including return shipping costs.
- Difference in Specifications: If you receive a product that does not match the specifications listed on our website, please contact us within 2 days of receiving the item. We will provide instructions for returning the product and will offer you a replacement or a full refund, including return shipping costs.
We cannot accept returns for the following reasons:
- Change of Mind: We do not accept returns if you simply changed your mind, decided you no longer want the product, or ordered the wrong item.
- General Wear and Tear: Our products are made to last, but they may show signs of use over time, which is considered normal wear and tear.
- Unauthorized Returns: Returns must be authorized by Earth Fix before sending any product back to us. Unauthorized returns will not be accepted.
To initiate a return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 2 days of receiving your order. Please provide your order number, a description of the issue, and clear photographs if applicable.
- We will review your request and provide you with instructions on how to return the product.
- Once we receive the returned item, we will inspect it to confirm eligibility for a refund or replacement.
- Refunds or replacements will be processed as soon as possible, typically within 4 working days of receiving the returned product.
If your return is eligible, we will cover the return shipping costs. You will not incur any additional expenses for returning a damaged or incorrectly specified product.
If the order is returned due to any of the above reasons, we will process a full refund for the total amount of your purchase. The refund will be made using a voucher or credit note to your account on our website, which you can use for your next purchase. Funds will not be returned due to the credit card processing charges that is already incurred. Please note that it may take 2 to 3 business days for the fund to reflect in your account.
If you have any questions or concerns about our return policy, please do not hesitate to contact us at email@example.com or +971-52-606 0124.